Privacy Policy

Our contact details

Name: Daniel Ewen

Job Title: Managing Director, Laurdan Limited

Registered Office: 1 Dalhousie Terrace, Morningside, EDINBURGH EH10 5NE

Email: info@LaurdanDeeside.co.uk

The personal information we collect

We currently collect and process the following information (if provided by you):

Domestic customer

Name, email address, telephone number
Home address, site address if differs
Credit card details, if payment accepted by credit card. We do not hold credit card details after processing a payment.

Trade customer

Name, email addresses, telephone number
Business name. company registration number
Registered office address

How we get the personal information and why we have it

The personal information we process is provided to us directly by you.

We obtain your information from our website forms you submit, e-mails you send us &/or from your telephone conversations with us.

The personal information we process is for the following reasons, as appropriate:

we use the information that you have given us in order to provide estimates & undertake work for you;
we use the information that you have given us in order to hire equipment to you;
we use the information that you have given us in order to invoice you and where necessary to collect non-payment of your invoice;
we use the information that you have given us for your job application.

We never share your information with others, unless

required to do so by law;
to collect your unpaid debts through the courts;
we sell your unpaid debt to a collection agency.

Under the UK General Data Protection Regulations (GDPR), the lawful base we rely on for processing this information is:

We have a contractual obligation.

How we store your personal information and for how long

Your information is securely stored.

We periodically review how long we need to keep personal information. We hold your personal information for as long as is necessary for the relevant activity or as long as set out in the contract you have with us. Otherwise, we keep personal information as follows before disposal:

1. Enquiries not resulting in a contractual obligation: 6 months.

2. Invoices are held by our Accountant until the following April after 7 years.

3. Construction and landscape contracts (other than invoices): the later of:

full payment,
1 year,
the period of warranty for our work.

4. Hire contracts (other than invoices): the earlier of:

7 years since your last contact (but your account lapses after 2 years), or
on request from you.

5. Job application: the earlier of:

5 years since application (to advise you of an opportunity),
on request from you, or
employment with Laurdan Limited: any information not transferred to our employee database.

We will then dispose of your information by shredding information on paper and permanently deleting information on computer.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for a copy of your personal information. We do not charge you for this, and we will send it by email.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to as us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

If you make a request, we have one month to respond to you.

Please contact us at the email address above if you wish to make a request.

How to complain

If you have any concerns about our use of your information, you can make a complaint to us:

by email to info@laurdandeeside.co.uk

or by post to

Mr Daniel Ewen - Laurdan Ltd

c/o 1 Dalhousie Terrace,

Morningside,

EDINBURGH EH10 5NE

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address is:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://ico.org.uk

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